Return & Refund Policy

• Refunds are paid via UPI transfer to the customer's UPI ID within 2–4 business days after successful pickup and verification.
• Only the value of the affected item(s) will be refunded.
• Our delivery partner will pick up the product from you as part of the return process.
• Refunds are initiated only after the product is collected and the issue is verified.

Refunds/returns are offered in the following cases:

• Items received are damaged, spoiled, or not fresh.
• Quantity delivered is less than what was ordered and paid for.
• Wrong items delivered.
• Missing items from the order.

• For perishable items (fruits, vegetables, dairy, bakery, etc.), customers must raise a return request within 2 hours of delivery.
• For non-perishable items, issues must be reported within 12–24 hours of delivery.

When online payments are introduced in the future:

• Refunds will be credited back to the original payment method (UPI, card, wallet, net banking) within 5–7 business days after product pickup and verification.
• For partial refunds, only the value of the affected item(s) will be refunded.
• If you paid partially online and partially via COD, the online portion will be refunded to the original source, and the COD portion (if refundable) will be sent to your UPI ID.

• Orders refused without a valid issue relating to product quality or quantity.
• Delivery failures caused by wrong address, restricted access, or customer unavailability.
• Perishable items reported after the return request window has expired.
• Products not handed back to our delivery partner during the return process.

• Report the issue via the app, or email us at support@picklada.com, or call us at +91-8587915589, +91-8171161195
• Our team will confirm eligibility, arrange pickup of the product, and initiate a refund after successful verification.