Shipping & Delivery Policy

• Orders are usually delivered within 20 to 25 mins from order acceptance by our partner vendor.
• Delivery time may vary due to vendor location, traffic, weather, or other delays.
• You will be notified if there's a delay in your delivery.

• If your order value is ₹130 or above, delivery is free.
• For orders below ₹130, a flat ₹15 delivery fee is applied.
• The applicable charge will always be shown at checkout before order is placed.

• Once your order is placed, our partner vendor will accept and prepare it.
• Thereafter, our delivery partners pick it up and deliver it safely to you.
• If an item is unavailable, you may choose to accept a suggested replacement or receive a refund for that item.

• Our rider will attempt delivery at the address provided.
• If delivery fails due to incorrect address, customer unavailability, or restricted access, the order may be marked as undeliverable.
• Perishable items like fruits, vegetables, and dairy are non-refundable in such cases.

All items are packed either by the vendor or at pickup to ensure hygiene and safety.

• Please ensure your delivery address, contact details, and PIN code are accurate.
• Ensure you are available to receive the order within the estimated time.
• Any issues with your order must be reported within 2 hours of delivery.

While we strive to be on time, delays may occur due to:

• Vendor stock issues
• Traffic conditions
• Weather conditions
• Technical problems

For help or support with your delivery, you can contact us at: